patrick medley • May 29, 2017

A mixed future for Retail in Australia

The future for Retail is patchy and there will be winners and losers as new shopping modes come to Australia and shopper habits change.
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patrick medley • Jun 05, 2016 1

The Grocery Industry in Australia

There were some great presentations at the Food and Grocery Australia conference last week - but they again proved we have a long way to go to better service the Australian grocery customer.
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patrick medley • Jan 31, 2016 1

The Internet of Things

The Internet of Things has the potential to change our lives - but is it happening quickly enough?
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patrick medley • Oct 06, 2015

What price loyalty?

Forget about loyalty programmes - the future is about building long term relationships with customers
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patrick medley • Jun 02, 2015

Are we really making progress?

I attended the AFGC Highlands conference, and heard a number of speakers demonstrate how retail has been advancing rapidly around the world - yet we still have a way to go in Australia
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patrick medley • Sep 28, 2014

Technology does change everything

Technology continues to change business and consumer interactions
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patrick medley • May 08, 2014

Back to the Future

Maybe a look back at what they used to do might help many retailers and consumer products companies make the leap to delivering the personalised, tailored interactions that today's consumers are looking for.
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patrick medley • Mar 10, 2014

The role of technology

Technology is changing the interaction between consumers, customers and suppliers. Understanding what technology can do for you, without letting it dictate your interactions, is critical for success in this new nimble world.
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patrick medley • Feb 03, 2014

The future of communication

Organisations need to shift from monologues to dialogues
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patrick medley • Jan 06, 2014

Leadership in the 21st Century

Technology Developments and the impact on leaders
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